Ask The Coach — Behavior Styles And Thinking

Published on August 7, 2014

Dear Coach:

I have come to embrace your passion and commitment for education as the primary tool for developing people. Where I used to think training was a waste of time and money, I’m now committed to holding at least once-a-month training sessions as you advise. My question is this: “How do I get the employees who don’t show, don’t participate, or don’t implement more involved?” J.J.

J.J., we may be able to help you engage employees who are not participating, but employees who are not showing and not implementing is an entirely different matter that you must resolve directly, immediately and decisively, or these people can destroy your organization.

We’ve seen owners fail to connect with committed employees and others fail to terminate disruptive employees – often simply because the owner didn’t understand the significance of body language in communication, or the impossibility of working with people who don’t share the organization’s values.

We write often about our enthusiasm for DISC methodology – and the knowledge that each behavioral style brings a combination of strengths and weaknesses to the team. There are no “good” or “bad” behavioral styles, just good and bad observers. You must become exceptionally good at understanding behavior and how to adapt to all styles. And, for those whose values are not aligned with yours, all we can say is document, discipline and finally terminate the relationship when the differences become insurmountable. Value issues are almost impossible to improve or repair.

For those employees who share your values and are committed to your organization, you must learn to adapt to each of the four behavioral styles in order to bring out the best in everyone

If you learn to appreciate each behavioral style in your organization – not just during training, but each and every day – you will be teaching the greatest lesson of all, which is how to communicate effectively by understanding, appreciating and adapting to others.

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