iLead w/Straine — Playing To Win Or Playing Hurt?

Published on April 24, 2015

assertive-communicationDid you know you can be assertive without being confrontational? It starts with how you deliver the message. It’s not what you say, but how you say it. Remind yourself of what your intentions are when communicating with your patients. You want to guide others, and keep the peace. Nathaniel Branden, best known for his work in the psychology of self-esteem, explains: “The practice of assertiveness is being authentic in our dealings with others; treating our values and people with respect in social contexts; refusing to fake the reality of who we are or what we esteem in order to avoid disapproval; the willingness to stand up for ourselves and our ideas in appropriate ways in appropriate contexts.”

Here are a few tips to help you master the art of assertive communication:

Assertiveness is the emotional freedom to show one’s feelings in a frank and open manner without hinting around, playing hurt, or harboring anger or resentment. It is not a license to be impolite, crude, or disrespectful to another person, nor is it aggression toward another person.

“The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well-being of others.” Sharon Anthony

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