Short Takes On Straine — John J. Herber, DDS

Published on December 9, 2016

I have been working with Paul Smith, a Practice Consultant
with Straine Consulting, for nearly two years.
Paul---BestIn that time our practice, a practice that was already producing upwards of one million dollars a year, has seen unprecedented growth. It is interesting to note that when we contacted Straine Consulting, it wasn’t to increase growth, but to help manage the stresses and difficulties that can come with growth. We felt it was time to seek guidance managing situations we were facing, such as how to increase hygiene hours and add staff, whether or not to pursue hiring an Associate, what is the best way to expand our practice facility, etc. We realized we needed to practice better or “smarter.”

The very first time Paul introduced himself to our practice, he established an immediate rapport with the staff and me. His enthusiastic style and personality were infectious. But more importantly, Paul evaluated how our team worked together and with our patients, pointed out areas where we could improve, then provided the tools necessary to improve our effectiveness and efficiency. He analyzed our computer software and systems, practice data and statistics, patient schedule flow, office and provider staffing, recall programs and many other variables. From that, he was able to give a concise, condensed picture of our practice to the staff and give recommendations to help improve how we practice. I know it goes without saying, but it became even clearer to me that when you practice better, your practice grows. And that’s exactly what happened.

On a personal note, I have had the opportunity to get to know Paul beyond a professional relationship. We have become friends. I have spent time at his home with his family and found him to be a good husband and responsible father. These things are very important to me, as I feel they reflect an innate character quality that is worthy of my trust. I feel very comfortable recommending Paul as a Practice Consultant. He has the experience, knowledge, enthusiasm, ability of persuasion and savvy to help any practice that wants to improve, succeed in doing that. It has been a pleasure working with and getting to know him.

John J. Herber, D.D.S.
9830 Auburn Road, Suite 101
Fort Wayne, IN 46825

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