The HOPE Award — Dawn Finnegan, Practice Manager, John Dean, DDS

Published on October 28, 2016

dawn-photoThe HOPE Award – Dawn Finnegan, Practice Manager, John Dean, DDS “Helping Others Perform Effectively”

Dawn graduated from the University of Arkansas with a Bachelor of Science Degree in Dental Hygiene and in 2011 joined Dr. John Dean’s practice in Arkansas as a hygienist before getting promoted to Practice Manager, “I love hygiene and have a passion for perio … it’s an amazing feeling to see someone improve their health through periodontal maintenance therapy and to know you were part of the process.”

Dawn says she enjoys the variety of tasks that surface during her week, “Every day is different and each brings new challenges. I’m a problem solver so it’s very rewarding to put the pieces of a puzzle together.” One of Dawn’s greatest challenges is maintaining her high standards while keeping busy, “I try my best to guide the team to work smarter not harder. I truly work with an amazing team and we work very well together orchestrating the systems recommended by Straine.”

Dawn and the rest of the team have learned how to implement Straine systems effectively, and they also track their efforts in the process, “We’ve really been able to measure our success. Our collection rate is up 56% and our production is up 77% since 2011. Our consultant Sean Feeney does a great job keeping us focused during his onsite visits.” Sean says Dawn never hesitates to step up to the plate, “When Dr. Dean lost one of his administrative assistants a couple of years ago, Dawn stepped in and made it her personal mission to clean up the software and billing errors that no one had noticed for years. Dawn has been an integral part in the practice’s increase in profits and super-charged performance … it’s a joy to work with a practice manager that implements our management system, operating policies and daily processes so willingly.”

John Dean, DDS
4601 Fairway Avenue
North Little Rock, Arkansas 72116

The HOPE Award recipient is the personification and spirit of hope and expects with confidence that others will passionately commit their hearts and hands in serving the organization: “While I breathe, I hope.”

The recipient:

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