The HOPE Award — Jessica Leader, Office Manager, Healthy Smiles of Scappoose

Published on November 18, 2016

The HOPE Award – Jessica Leader, Office Manager, Healthy Smiles Of Scappoose, “Helping Others Perform Effectively”

In 2005 Jessica Leader joined Dr. Kendall Liday’s team in Scappoose, Oregon as an Office Manager, “There was a time when I wanted to explore a career as a dental hygienist but I found I had a passion for the working the front desk. “Jessica says she also has a passion for continued education as a member of the American Association of Dental Office Managers and the Oregon Dental Executives’ Ajessica-leader-picturessociation, “It’s very important that I’m constantly educating myself and patients.”

It’s important for Jessica to maintain a steady balance between her career and personal life, “Dr. Liday is a great example of a person who has balance in her life. She has us write down our personal and professional goals every year so we have a clear perspective about what we want to achieve. I’m thankful for my career and my supportive husband and our two amazing children. “  It’s Jessica’s communication skills that have a positive impact on her ability to connect with others both in her professional and personal life, “I pride myself on being a good listener. It’s so important to let people finish their statements and to really listen to the end.”

Jessica’s goal is to empower patients to make the right decisions when it comes to their oral health, “It can be challenging to explain insurance options to patients but it’s very rewarding when I’m able to educate our patients and provide them with a solution.” Jessica appreciates the support she’s received from her Straine Practice Development Coach Karen Miller, “During my weekly calls she has done an amazing job training me on how to effectively communicate with patients.”  Karen gives Jessica the credit for her willingness to learn, “Jessica is very engaged and always implements the recommendations given. She is joy to work with!”  In person visits with Straine Consultant Randy Bird have also been beneficial for Jessica, “I love when he comes and gives us our booster shot with his wealth of knowledge.”  There’s no doubt that Randy enjoys his visits as he’s seen Jessica’s leaderships skills grow, “I am very impressed with how Jessica approaches her position and career as she is consistently willing to learn. It has been a joy witnessing her growth as a team leader!”

Healthy Smiles Of Scappoose
33640  Columbia Ave
Scappoose, OR  97056

The HOPE Award recipient is the personification and spirit of hope and expects with confidence that others will passionately commit their hearts and hands in serving the organization: “While I breathe, I hope.”

The recipient:

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